Logging in to get kicked out: Inside America’s virtual eviction crisis


“A disadvantage to appear virtually” 

Legal aid organizations across the country say they have observed worrying practices in remote hearings. 

First, there is the lack of consistency. Housing courts across the country use a patchwork of services, including Webex, Zoom, BlueJeans, and others. In some places, like St. Louis, which has both city and county courts, the situation is split: one court uses Zoom and the other Webex. On top of this, some courts are fully virtual while others are hybrid, and others switch between virtual, hybrid, and in-person—sometimes during the same cases. This leads to many opportunities for confusion: Diamond, for example, says that she was required to appear in person for her second hearing, but the one after that is scheduled for Webex.)

On top of this, notifications from Zoom or Webex can get lost in spam, leading to tenants missing court appearances and, in some cases, receiving default eviction judgments as a result. 

Then there is the question of access. With so many services closed, including the libraries and schools that might provide free WiFi, some defendants have been unable to access the meetings at all. Others have had difficulties submitting documents either in person or via web upload.

waiting for eviction hearing
Amanda Wood, 23, waits to fight an impending eviction notice in Columbus, Ohio in July. The hearings were held at the city’s convention center.


Tenants with disabilities, like hearing loss, or those who require translation help, are limited even further. Camp says he was horrified by one case during which a tenant who was being evicted over a video conference had to rely on the same property manager evicting him to translate for the court. If the hearing was held in person, Camp says, the court would have been required to provide translation services.